A little help.
Back on your route.
Questions about RouteReady? Get in touch for help with routes, navigation, subscriptions or a technical issue.
RouteReady Support
Email us with your question and the details below so we can help you get back to practising.
support@routeready.app Email supportOpens your email app. You can also copy the address into your preferred email service.
Operated by Nobel Future Systems Ltd.
Help us help you.
Include whichever details are relevant:
- Your phone model, iOS or Android version, and RouteReady app version.
- The test centre and route name, if the issue concerns a route.
- What happened, what you expected, and any error message.
- A screenshot, if it helps explain the issue.
Please leave out passwords and full payment card details. Only take screenshots when safely parked.
We handle your message as described in our Privacy Policy.
A few quick answers.
How do I manage or cancel my subscription?
On iPhone, open Settings, tap your name, then Subscriptions and select RouteReady. On Android, open Google Play, tap your profile, then Payments & subscriptions, Subscriptions and RouteReady.
Subscriptions renew automatically unless cancelled. Deleting the app or emailing us does not by itself cancel your store subscription. See Apple’s cancellation guide or Google Play’s cancellation guide.
I paid, but my routes are still locked.
Check that you are signed into the store account used for the purchase. On iOS, use Restore Purchases in RouteReady. If access is still missing, email us with your platform, app version and a description of what you see. Do not purchase again just to troubleshoot.
How do I request a refund?
For purchases billed by Apple, use Apple’s Report a Problem page. For Android purchases, follow Google Play’s refund process. You can also contact us for help. Eligibility depends on the purchase, store rules and applicable consumer rights.
How do I report a route issue or request a test centre?
Email us the test centre, route name and a description of the issue or the area you would like us to cover. Always follow current road signs and conditions over app guidance. RouteReady is a practice tool and is not affiliated with the DVSA.
Where can I find your terms or ask about my data?
Read our Terms of Service and Privacy Policy. For privacy questions or data requests, email support@routeready.app.